Frequently Asked Questions

VPS plans are setup instantly, usually in less than 20 seconds. Unless further verification is required. If you do not receive an email with your details within 30 minutes, please do not hesitate to contact us.
Dedicated Servers are setup within 72 hours.

Yes, they are backed up for a major restore. Individual backups can be managed through the VPS control panel.

Currently we have the following operating systems available:
• CentOS 7.x (64-bit)
• CentOS 6.7 (64-bit)
• CentOS 6.4 (64-bit) App Stack (Installable Drupal, WordPress etc)
• CentOS 6.4 (32-bit and 64-bit)
• CentOS 6.x with Gnome Desktop (32-bit and 64-bit)
• CentOS 5.11 (64-bit)
• Ubuntu 14.04 LTS (64-bit)
• Ubuntu 12.04 LTS (64-bit)
• Debian 8.0 (Jessie)
• Debian 7.1 (Wheezy)
• Fedora 20
• Fedora 21
• Gentoo
• Slackware
• OpenSUSE
• Arch Linux (64-bit)
• Windows Server 2012 R2
• Windows Server 2008 R2
• Your own ISO can be made available on request

Yes, your virtual server includes a free powerful control panel, which allows you to manage your virtual server. You can do reboot, re-install OS, access your virtual server via console and more. You can pay extra for a web hosting control panel, Plesk Control Panel or cPanel/WHM VPS Optimized, and we will install it for you at no extra charge.

Yes you can.

Miami, FL
Dallas, TX
Toronto, ON
Nottingham, UK
Please visit our facilities page for more details.

Anything you like so long as it is legal and complies with our acceptable usage policy and terms and conditions. You have root access so you are in control of what you do on your virtual server.

Anything you like providing it’s legal – the responsibility is yours for ensuring anything you install is correctly licensed.

Your CPU share is guaranteed and weighted to ensure that you get the minimum your virtual server is configured for.

Your account has full root access when you connect via SSH (Linux). And, full administrative access when you connect via Remote Desktop (RDP) (Windows).

It depends on the resources, we usually have less than 30 environments on any physical node. We have gone to great lengths to ensure that the resources are allocated fairly so you have high performance and speed.

The default allocation is 2 IP addresses. On the SS-VPS-LC plan 1 IP address is allocated.

You can providing your request is deemed reasonable and that any ARIN requirements are satisfied. We make an administration charge of $1.50 per month for each additional IP address.

We offer 100% uptime guarantee on our network and we will credit you a full day for every hour downtime on our network up to your monthly fee. Our HP servers are hosted in high specification SSAE 16 data centers, providing unparalleled speed and performance. Our multi-homed self-healing network consists of 13 internet connections with full BGP4, which allows you and your users to connect fast to your virtual server. Like any hosting company we need to perform network maintenance and server maintenance occasionally and when we do we will be sure to inform you via email that we are going to do so.
If an emergency situation occurs where we need to perform maintenance without formal notice, we will update our status page and we will let you know full details once the issue has been resolved. This is rare so do not expect any interruptions soon. Our BGP4 network has multiple paths and so even when we lose a connection we can keep running.

Yes, you are able to do this.

Yes, all IPs can have a reverse DNS.

Yes, you are able to do this.

Yes, you are able to do this.

Yes, our lightning fast Windows VPS plans supports MetaTrader 4 and any broker/EA.

Yes, we are directly connected to NAP of Americas, which enables our VPS to the very best connectivity to Latin America.

Yes, within 30 days of signing up. We can transfer your websites from your current host to us, absolutely free, if you are currently using Plesk or cPanel and have Plesk or cPanel with us. We offer free migration assistance for non Hosting Control Panel migrations, our experienced 24/7 technical support team can assist you with your migration to your VPS.

We accept Visa, MasterCard, American Express and Discover. We also accept payment via PayPal.

Yes, we do.